I called Acer, who suggested I do a system recovery. Speed tests show 3-5 Mbps, whereas all other devices (iPhone, iPad, my husband's ancient PC) are showing 12 Mbps. It's working beautifully, except that the Internet is significantly slower than other devices in the house. I just got a new computer yesterday - Acer Predator G3620, running Windows 7 Home Premium. Hello - I hope I chose the right forum, because the truth is, I have no idea where the problem lies! But I suspect it's a hardware issue.
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